Privacy Policy

1. Introduction

Sites Unlimited Services, LLC ("Sites Unlimited," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Information You Provide

We collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number
• Business Information: Company name, website URL, business type
• Communication Data: Messages sent through our contact form or chatbot
• Payment Information: Processed securely through Stripe (we do not store card details)

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• IP address (anonymized)

Chatbot Conversations

Our AI-powered chatbot collects conversation data to provide assistance and improve our services. This includes:

• Messages you send to the chatbot
• Email addresses shared during conversations
• Pages you were viewing when using the chatbot
• Conversation history for continuity of service

3. How We Use Your Information

We use collected information to:

• Provide and improve our services
• Respond to your inquiries and requests
• Send requested information, including free guides and resources
• Process payments and maintain accounts
• Send service updates and important notices
• Analyze website usage to improve user experience
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who help us operate our business (hosting, email, payment processing)
• AI Service Providers: Anthropic (for chatbot functionality) - subject to their privacy policies
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition

5. Third-Party Services

We use the following third-party services:

• Amazon Web Services (AWS): Hosting, data storage, and email services
• Anthropic: AI chatbot powered by Claude
• Stripe: Secure payment processing
• Twilio: SMS messaging services for appointment scheduling and follow-up communications

Each service has its own privacy policy governing how they handle your data. We encourage you to review their policies.

6. SMS/Text Message Communications

By providing your phone number through our website, contact forms, or chatbot, you consent to receive SMS text messages from Sites Unlimited Services, LLC regarding your inquiry or service request.

What Messages You May Receive

• Appointment scheduling invitations with a link to book a consultation at book.sites-unlimited.com
• Appointment confirmations and reminders
• Service updates related to your project or account
• Responses to your inquiries

Message Frequency

Message frequency varies based on your interaction with our services. Typically, you will receive 1-5 messages related to appointment scheduling and follow-up. We do not send marketing messages via SMS without your explicit consent.

Costs

Message and data rates may apply. Standard messaging rates from your mobile carrier apply to all SMS messages sent and received. Sites Unlimited does not charge for SMS messages, but your carrier may.

How to Opt-Out of SMS

You may opt out of SMS communications at any time by:

• Replying STOP: Text "STOP" to any message you receive from us to immediately unsubscribe from all SMS communications
• Replying HELP: Text "HELP" for assistance or support information
• Contacting Us: Email info@sites-unlimited.com or call (301) 321-7384 to request removal from our SMS list

After opting out, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt back in. Opting out of SMS will not affect other communications (email, phone calls) unless you request that as well.

SMS Data Usage

Phone numbers collected for SMS purposes are:

• Used solely for the purposes described above
• Not shared with third parties for marketing purposes
• Processed through Twilio's secure messaging platform
• Retained as part of your contact record until you request deletion

Carrier Disclosure

Carriers are not liable for delayed or undelivered messages. SMS messages may not be delivered if your phone is turned off, out of range, or if you have blocked our number.

7. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure cloud infrastructure (AWS)
• Access controls and authentication
• Regular security updates and monitoring

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Contact and lead information is retained to provide ongoing service and follow-up. You may request deletion at any time.

9. Your Rights

You have the right to:

• Access: Request a copy of information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at info@sites-unlimited.com.

10. Cookies and Tracking

Our website uses local storage to:

• Remember chatbot conversation history
• Identify returning visitors for personalized greetings
• Maintain user preferences

You can clear this data by clearing your browser's local storage.

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on our website with an updated "Last updated" date. We encourage you to review this policy regularly.

14. Contact Us

For questions about this Privacy Policy or our data practices, please contact us:

• Email: info@sites-unlimited.com
• Website: www.sites-unlimited.com/contact